The Excellence Collection Reviews

"Theexcellencecollection.com" is known for its upscale experience and highly-awarded all-inclusive hotels and resorts. One of the popular services is the Excellence Collection Rewards, a loyalty program designed to enhance the guest experience with members-only privileges. These include exclusive discounts at world-class spas and in-suite surprises. The program is divided into four tiers: Silver, Gold, Platinum, and Diamond. Benefits increase from each tier to the next, with Diamond being the highest level. Members can expect meaningful gifts, complimentary suite upgrades, and premier bottles of bubbly. The program also features a portal where active members can track their status, personalize future vacations, and discover benefits available to them throughout the brand's portfolio. Membership is complimentary to all new and recent guests, regardless of the booking site or agency used to book their stay. The website is considered legit and safe for consumers to access.

The Excellence Collection offers a Best Rate Guarantee for suite-only reservations made directly through them. If a better rate is found on a third-party website or agency within 24 hours of receiving a confirmation email of the stay, they aim to match it. The conditions must be the same, including dates, suite category, etc. Additional perks are offered when booking directly with The Excellence Collection, such as free roundtrip ground transportation from the airport to the hotel, and a Preferred Suite Location on arrival at the hotel.

For new suite-only reservations of a minimum of 3 nights made directly with them, free round-trip ground transportation from the airport to the hotel is provided by Seasons Tours, their trusted in-house transportation agency. This service is for all guests on the reservation arriving and leaving at the same time.

The Excellence Collection also offers free cancellation for direct bookings, with the exception of non-refundable rates. Guests can cancel their stay with no penalties for up to 24 hours before the scheduled arrival date. However, some cancellation penalties could apply when booking through third-party websites.

Guests who have booked their new suite-only reservation directly through The Excellence Collection will be given preferential suite locations when they check in at the hotel. Whatever category has been booked, the front desk agents will assign a favorite suite location that is currently available within that category.

Please note that these benefits are valid for new bookings starting on June 16, 2020; they do not apply to existing bookings made before June 16, 2020. The free airport transfer includes private round-trip transportation for all guests on the reservation arriving and leaving at the same time; vehicle occupancy applies based on Seasons Transfers policies. The service is to and from Cancun International Airport, Punta Cana International Airport, or Montego Bay International Airport to the booked hotel. Free airport transfer is only available for suite-only stays of a minimum of three nights. Reservations made through Vacations by Excellence (suites + flight) can enjoy 25% off airport transfers with Seasons Tours.

For more detailed information, please visit the official website of The Excellence Collection.

The Excellence Collection offers a variety of payment methods. To proceed with a reservation, one can book directly through the website or contact via Call Center. After selecting the suite and desired travel dates, the booking can be completed with the best rate guarantee. A confirmation email will be sent to the inbox. It's important to note that the booking platform is for hotel-only reservations, not packages. If a reservation needs to be cancelled, it can be done by visiting the "Manage Reservation" section on the website and submitting the booking reference number. Alternatively, cancellation can also be done via the Call Center. For cancellations of direct bookings received 24 hours or more prior to arrival, no cancellation fee is due. However, cancellations received within 24 hours or less prior to arrival will result in a cancellation fee equal to the total of the entire stay. Free cancellation does not apply to non-refundable rates. If a reservation was made with a refundable rate and the charge has not been done yet to the credit card, there is an option to cancel the reservation with the chance to make a new reservation. Please note that a rate change or availability can exist in both cases. It's also worth mentioning that The Excellence Collection does not accept PayPal as a payment method. If a reservation needs to be cancelled or modified and it was made through a third party, the third party must be contacted directly.

The Excellence Collection has a return policy that allows for modifications or cancellations of reservations. To cancel a reservation, one can visit the "Manage Reservation" section on their website, submit the booking reference number, and the reservation will be cancelled. Alternatively, cancellations can also be made via their Call Center. For cancellations of direct bookings received 24 hours or more prior to arrival, no cancellation fee is due. However, cancellations received within 24 hours or less prior to arrival will result in a cancellation fee equal to the total of the entire stay. Free cancellation does not apply to non-refundable rates. To modify a reservation, one can contact their Call Center. If the reservation was made with a refundable rate and the charge has not been done yet to the credit card, there is the option to cancel and make a new reservation. Please note that in both cases, a rate change or availability can exist. As for a shipping policy, no specific information was found. It's important to note that The Excellence Collection is a hotel chain, so typical shipping policies may not apply. Instead, they have policies related to booking and staying at their hotels.

The Excellence Collection is a group of upscale, all-inclusive resorts. It includes three brands: Excellence Resorts, Finest Resorts, and Beloved Hotels. Excellence Resorts are for adults only, Finest Resorts are suited for all ages, and Beloved Hotels are for couples only. The collection boasts eight all-inclusive resorts and hotels for luxury vacations. These resorts are located in various destinations including Cancun, Punta Cana, Riviera Maya, and Montego Bay. Each resort offers a unique experience, from sophisticated fun at Excellence Playa Mujeres to a modern getaway at Finest Punta Cana. The resorts offer a range of amenities including oversized suites, gourmet cuisine, private beaches, and multiple pools. The Excellence Collection aims to provide a delightful and upscale beach getaway experience for its guests.

To book directly with The Excellence Collection, one can visit their official website or contact their Call Center. After selecting the desired suite and travel dates, a reservation can be made. A confirmation email will be sent upon successful booking. Booking directly with The Excellence Collection offers several benefits such as free airport transfers for suite-only reservations of a minimum of 3 nights, free cancellation up to 24 hours before the scheduled arrival date, and a best rate guarantee. Guests who book their suite-only reservation directly through The Excellence Collection are also given preferential suite locations upon check-in at the hotel. Please note that these benefits are valid for new bookings starting on June 16, 2020, and do not apply to existing bookings made before this date. Free airport transfers do not apply to suites + flight packages. For suite-only stays of a minimum of three nights, free airport transfer is available. After completing the booking, guests can contact the relevant email address for transfers based on their location. For any further inquiries, please feel free to ask.

To join The Excellence Collection Rewards program, follow these steps:

1. Enjoy a Stay: Reserve a new stay at the curated collection of hotels and resorts, with your name as the one who made the reservation.
2. Activate Your Account: Once your vacation is completed and you have checked out, an email will be sent the following day to activate your account.
3. Access Your Profile: After activating the account, log into the private profile area. Here, the tier can be viewed and travel experiences can be shared so future stays at the properties can be tailored.

For loyal guests who have completed at least one stay since January 1, 2018, an email invitation to activate the account with The Excellence Collection Rewards has been sent. Please check the inbox and follow the instructions. If the stay was since January 1, 2019 but no email has been received, please fill out the details on the website. Membership to The Excellence Collection Rewards is complimentary to all new and recent guests regardless of the booking site or agency used to book their stay, and will be given automatically upon check-out; activation will be required from an email sent by the host property following a guest’s stay. If no email is received within a week, contact the support.